Terms and Conditions for
Online English Classes
with Diana Tower 

Please review these terms and conditions if you are interested in email coaching or having online classes with me.  

Here I explain everything you need to know about classes, coaching, cancellations, payments and required equipment.

Email Coaching

General Information

Email coaching is purchased on a monthly subscription basis.  

Depending on the plan you choose (Get Started, Most Popular or Premium) you will be able to receive 1, 3 or 5 coaching emails a week from me.

Important:  Email coaching is a conversation via email and requires your participation to make it work.  You need to reply promptly to each coaching email you receive from me.

Also remember that you are ordering a certain number of emails a month.  If you order 3 email sessions, that is what you will receive.  

Unused Email Sessions

As the coaching emails are a conversation (an email from me, an email from you, then me again etc), it is possible that not all emails will be used in 30 days.

Example:  If you reply to my coaching email late and the month finishes.

All coaching emails must be used in that particular month and will not transfer to the following month if not used in that 30 day period.  

This is why it is very important for you to reply to the coaching emails promptly so that you can take full advantage of all of your coaching emails.

Office Hours

I dedicate several hours a day towards my email coaching students.  

Generally speaking I will be checking my emails between:

  • 9am and 7pm Monday to Friday
  • UTC/GMT +1 hour (Madrid, Spain)
  • As a general rule, if you email me on Friday, please expect a reply on Monday.

Subscription Details

When you subscribe to my email coaching sessions, PayPal creates a monthly subscription.  

This monthly subscription will be charged to your PayPal account or credit card automatically each month.  You will not need to confirm anything else once you subscribe.

Unsubscribe

If you have a PayPal account you can unsubscribe up to 3 business days before the next monthly payment.  See here for details on how to unsubscribe at PayPal.com

If you do not have a PayPal account and need me to cancel the subscription for you, please notify me via email a week before the next month's subscription withdraws automatically.

For example, if you signed up on March 7th then your next subscription payment would be made on April 7th.  

  • If you have a PayPal account then you could cancel via PayPal on the April 3rd or earlier.
  • If you do not have a PayPal account and you email me on March 31st you would not be charged for April.  
  • If you unsubscribe or email me later than those times then you would have to pay for the following month (April).  

In that case you could choose to use the remaining sessions, or not use them but no refunds will be issued.

Online English Classes

Class Duration

Diana Tower will always be punctual and the same is expected of her students.  

All classes will start and finished at the scheduled time, to respect other students and commitments.

Class Cancellation Policy

1.  If a student cancels a class with more than 24 hours notice, he/she will not be charged for the class, and all possible attempts will be made to reschedule the class within the same or next month, at a time that works for both the student and Diana Tower.

2.  If the student cancels a class with less than 24 hours notice, he/she will be charged for the class and the class will not be rescheduled or made up (re-cooperated).

3.  All cancellations and changes must be made and confirmed via email by Diana Tower and/or the student. 

Unsubscribe

If you have a PayPal account you can unsubscribe up to 3 business days before the next monthly payment.  See here for details on how to unsubscribe at PayPal.com

If you do not have a PayPal account and need me to cancel the subscription for you, please notify me via email a week before the next month's subscription withdraws automatically.

For example, if you signed up on March 7th then your next subscription payment would be made on April 7th.  

  • If you have a PayPal account then you could cancel via PayPal on the April 3rd or earlier.
  • If you do not have a PayPal account and you email me on March 31st you would not be charged for April.  
  • If you unsubscribe or email me later than those times then you would have to pay for the following month (April).  

In that case you could choose to use the remaining sessions, or not use them but no refunds will be issued.

Subscriptions Terms and Conditions

Validity for Subscription plans:

All lessons and coaching emails are paid for on an automatic/monthly basis and must be used within 30 days. Lessons and coaching emails will NOT be transferred to the next month if they are not used.

You will be billed monthly/automatically through Paypal.

Technical Difficulties

All efforts are made to have classes without technical difficulties. 

If there are technical problems on the student’s side at lesson time it is not the responsibility of Diana Tower.

If Diana Tower experiences technical difficulties at the time of a scheduled class and is unable to teach your class she will arrange a make-up lesson at the earliest convenience but no refund shall be issued.

Please do the following to avoid possible technical difficulties.

1)  Do not use a Wifi connection.  They are not as fast as a physical cable line.  Slower internet connections can cause audio and video problems.

2) Close all other applications and programs during your classes.  This allows your computer to focus on the class.

3)  Use headphones and a good quality microphone.  You can get headphones and microphones that are combined.  

4)  Having a good webcam is also a good idea, but not 100% required.

Return from these terms and conditions to my online English classes page. 

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