How to improve fluency and how to make telephone calls without panic
by Laura Rosia
My name is Laura and I just started my placement in a Solicitors office where I am asked to make telephone calls to clients, to the police station, to the prison, schedule and cancel appointments, book meeting rooms etc.
What is worst is that I have to answer the telephone and that is an unpredictable situation that scares me and makes me panic so my English, that is not perfect and quick, becames even worse.
Please give me some advice.
Thank you in advance.
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